This classic, hands-on guide, written by one of the most widely respected masters of quality, teaches the fundamental tools of quality, including:
Data collection
Control charts
Histograms
Scatter diagrams
Cause-and-effect diagrams
Probability
Check sheets
Sampling
Pareto diagrams
Graphs
This best-selling text has been used extensively by schools and major U.S. companies for training students, supervisors, and line personnel. Simply written and self-teaching, it encourages workers to seek out applications of the tools in their work. Includes practice problems.
