The Complete ITIL Guide: From Beginner to Pro in 1 hour!;

The Complete ITIL Guide: From Beginner to Pro in 1 hour!

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ITIL used to be known as simply the Information Technology Infrastructure Library. Today, it pertains broadly to a group of measures under the umbrella category IT Service Management (ITSM). This category is about making the IT services aligned with business needs. Five major volumes constitute the published ITIL series with each volume tackling a different stage of ITSM. ITIL is the foundation of the ISO/IEWC 20000, the gold standard for managing IT service that was established by the International Service Management.

In this book you will learn about:

Background

Service Strategy - Customer Needs and Organizational Goals

Service Design - Build and Enhance Competencies

Service Transition - Planning to Meet Business Goals

Service Operation - Providing Services in Supported Environments

Continual Service Improvement - Enhancing the Services

Overview of ITIL v2

Related frameworks

Certification

Organizations

Tools

Criticisms

And a lot more!

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