ITIL Simplified for Beginners!
Information Technology Infrastructure Library, also known as ITIL, is comprised of Service Management Practices aligned with IT that are used in most offices as a way to keep things in check, and make sure that the organization is able to deliver value to its customers—no matter who they are, and what services they’re offering
In this book you will learn about: History Five Core Values Service Portfolio Management Management for IT Services Financial Management Business Relationship Management Demand Management Design Coordination Catalogue Management Level Management Risk Management Availability Management Change Management Project Transition Planning and Support Change Evaluation Application Development Asset and Configuration Management Knowledge Management Event Management Incident Management Request Fulfillment Problem Management IT Operations Control Facilities Management Technical Management Service Review Definition of CSI Initiatives Process Evaluation Monitoring CSI Initiatives And a lot more!
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