To quickly fix the common issues:
1. Remote control doesnot turn power on and off.
Actually, the remote can only turn off the projector, but not turn on. This is for safety reason, it prevents the accidential turning on when it's in the bag or pocket.
2. Product does not display in.
It maybe out of battery or not enough brightness in light place. We suggest to charge it more time and put it in a dark place to display. If these all tried and still no luck, we will surely provide a free replacement.
3. The android OS operation.
This item acutally can be operated by both mouse and keyboard or remote controller.
4. Not enough lumens.
It's 100 lumens mini projector which is suitable for dark place playing. We suggest the customer to play it in a dark or complete no light enviornment.
5. The menus are all in Chinese.
Only one App "happycast" is Chinese, which is for phone mirroring server. You don't need to operate it, just run it at background and done.
6. Poor quality and locks up./ Does not work properly.
Customers may have installed many many apps and it slows down the system running. We suggest to re-set the whole system to factory setting and it'll be a lot faster.
7. Will not consistently connect to my Android phone./ The product cannot do airplay as described./Doesn't work on iphone./Does not connect to my current iOS devices as advertised.
8. This projector does not hold its charge.This is the system battery management bug, we have already provide an on-line update package(OTA), please update to the newest firmware in the setting. If these all tried and still no luck, we will surely provide a free replacement.
9. USB not working.
The usb port will not automatically play when you plug a usb drive in, we need to open the file explorer to run or play the files in the usb drive.
