Imagine how it would feel to be in complete control of the situation every time you interact with a difficult person.
In this delightful book, Sally Bennett offers a remarkably thoughtful, friendly, and practical guide to handling difficult people with grace, poise, and determination.
You will learn how to handle:
- The know-it-all
- The captain of the debate team
- The empty chair
- The neighborhood diva
- The blamer
- The waffler
- The trouble maker
- The anchor
- The control freak
- The critic
