Why people love us?
1) Read reviews that mention: "works great" "easy to use" "cool looking" "conversation piece" "works well" " son loves" " super cute"...
Yeah~ We feel it's amazing that people can love our mouse, We are grateful and hopeful to keep forward!
2) We care people's comments
Also, We browse people's opinions and listening to everyone's voices to help you solve problems and improve product quality and customer service.
At the same time, we collected the problems that buyers may concern to help you avoid and solve problems as much as possible.
Q1.broke while I was putting in the batteries
Dear, Please follows the normal operation steps during use. Any problems, feel free to contact us. In order to improve the efficiency of problem-solving, we suggest that you provide us with as many details as possible and take photos.
Q2.I did not receive my package yet
Dear, As you can see, the item is Sold by usbkingdom and Fulfilled by Amazon. Feel free to contact Amazon customer service to get the updated tracking information. Amazon will help you until you are satisfied.
Q3. It seems like the usb connector for the computer is broken
Dear, Please follow the steps in question 4 and try to connect your mouse. If it still not works, please contact our customer service team to resend the receiver.
Q4. The mouse comes on but cannot connect
Dear, If not connect, please turn off the mouse switch→ pull down the USB receiver→ plug the USB receiver and turn on the mouse switch again→ Press the 3 buttons(left button, right button, scroll wheel) together at the same time for about 3-5 seconds.
Q5. It's not working properly and very very slow in response
Dear, the different batches of optical engines, there may be a different effect. In fact, all of the optical mice must be used on the rough surface of the mouse pad to have the best effect.