Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in t...

Buy Now From Amazon

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

Similar Products

Creating Magic: 10 Common Sense Leadership Strategies from a Life at DisneyDisney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric EmployeesThe New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyThe Customer Rules: The 39 Essential Rules for Delivering Sensational ServiceThe Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their SecretsThe Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer ServiceExtra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult CustomerThe Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice