Crucial Conversations Tools for Talking When Stakes Are High, Second Edition [Enhanced eBook];

Learn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how!

The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:

·         Transform negative feelings into powerful dialog

·         Make it safe to talk about almost anything

·         Be persuasive, not abrasive

·         Improve professional and personal relationships

·         Impact productivity, quality, and safety in a positive way

The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors.