How to Deal with Difficult People;

How to Deal With Difficult People
Strategies for Getting Results with the Hard-to-Handle People in Your Life.

This program takes a long, hard and often lighthearted look at what you can do to deal with the people who seem to delight in making your life miserable. Learn to co-exist with all kinds of difficult people — from know-it-alls to bullies, backstabbers and more — and free yourself from their grip.

Through stimulating presentation and entertaining role-plays, you'll learn:
* How difficult people think, what they fear, why they do what they do
* Specific strategies proven to get cooperation from all types of difficult people
* How to be less of a target for negative behaviors
* Communication techniques that bring out the best in everyone you deal with

Don't spend another moment fuming, speechless, or tongue-tied. Learn how to handle difficult people once and for all. You'll feel better about them — and yourself.