Customer Experience 365 provides daily advice, guidance and insight to anyone who deals with customers (internal or external) on a regular basis. Filled with insight and humor, Customer Experience 365 reminds us of the key ...

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Customer Experience 365 provides daily advice, guidance and insight to anyone who deals with customers (internal or external) on a regular basis. Filled with insight and humor, Customer Experience 365 reminds us of the key enablers of great service: empathy, listening, genuine care and most of all quick action.

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