Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators;
Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators

Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.

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Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.

  • Used Book in Good Condition
  • Used Book in Good Condition

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