Doctors, nurses, and other caregivers provide the most intimate of services the health and healing of our bodies, minds and spirits. When one human being cares for another, it should call forth our best of efforts and bring with it remarkable job satisfaction. Yet we find that medical professionals today are stressed, overburdened and often discouraged, with job-satisfaction rates at an all-time low. How can this be and how is it impacting the patients?
By tapping into new research and powerful stories from patients and caregivers, Perez weaves a compelling portrait of both the purpose and promise of modern medical care. Perez keeps his focus on the balance between consistently superior clinical performance and reliably purposeful interactions that bring meaning and healing to patient and caregiver alike. The Patient Experience teaches:
- The 3 acts of the patient experience.
- What is the one driving principle behind raising patient satisfaction?
- How to create moments of heartfelt, intentional hope communicated by word or deed
-The most important question to ask.
