The Pfeiffer Book of Successful Managing Conflict Tools isorganized into three sections: Presentations and Discussions(articles); Experiential Learning Activities; and Inventories,Questionnaires, and Surveys. These selections represent theall-time best the Pfeiffer Annuals andHandbooks have to offer on the topic. The Pfeiffer Bookof Successful Managing Conflict Tools
- Provides articles that offer timeless advice for dealing andclassifying organizational conflict
- Contains complete, ready-made training exercises designed tomeet a variety of needs for different audiences
- Offers inventories that include questionnaires and instrumentsthat help participants recognize the destructive effects of hiddenagendas and how to deal with them and surveys that encourage honesttalk about controversial issues in the organization
